Colocation Access Procedures

These Colocation Access Procedures (“CAP”) are a component of the MASTER SERVICES AGREEMENT (“Agreement”) between MDN TECHNOLOGY LTD and a Customer. The purpose of this CAP is to ensure the safety and security of our Data Center, the Company Network, each Customer, and its Customer Equipment located in the Customer Space. Capitalized terms used in this CAP shall have the meanings set forth in the Agreement.

1. ACCESS LIST
Upon executing the initial Service Order, the Customer must complete and submit an Access List listing specific individuals who are pre-authorized to be issued security access credentials that grant access to the Customer Space. All individuals listed on the Access List must contact MDN TECHNOLOGY LTD Support at sales@mdntech.biz to schedule a time to obtain the security access credentials, including providing fingerprints for our biometric fingerprinting access system, needed to gain access to the Data Center and the Customer Space. Except as provided in Section 5 below, once the security access credentials are issued to an individual on the Access List, such individual has 24×7, unescorted access to the Data Center and the Customer Space until the Customer revokes that individual’s access privileges. A Customer must remove or add an individual to the Access List by giving written notice to MDN TECHNOLOGY LTD Support by emailing sales@mdntech.biz. The removal of an individual from the Access List shall only be effective following receipt of the written notice by MDN TECHNOLOGY LTD Support. An individual on the Access List, or subsequently added, may gain access to the Data Center or the Customer Space only after their individual security access credentials are obtained from us.

Under the security procedure used by the Data Center’s Landlord, an authorized individual who has not accessed the Data Center for two years and one day (731 days) has their security access automatically revoked. In such a situation, the authorized individual must re-obtain security access credentials in the manner described in the preceding paragraph to regain access to the Data Center.

2. REPRESENTATIVE
Customer must designate a representative (“Representative”) that has the authority to (a) add or remove individuals from the Access List and (b) authorize guests, vendors, or other employees of the Customer to gain access to the Customer Space. The Customer shall designate the Representative on the Access List. The Customer may change the Representative at any time by submitting an updated Access List to us. We are entitled to rely on the Access List in our records until an updated Access List is submitted to us.

3. GUESTS OR VENDORS
Guests or vendors of the Customer and any employee of the Customer that are not listed on the current Access List must have prior authorization from the Representative to access the Data Center and the Customer Space. The prior authorization must be provided to our customer service department by one of the following methods: (a) email from the Representative; or (b) documentation signed by the Representative or an authorized individual on the Access List. The request for authorization must contain the individual’s full name, phone, and email. If the authorization is obtained on-site, such individual must be escorted by the Representative or the authorized individual on the Access List while in the Data Center and the Customer Space. We reserve the right to refuse access to, or require escorted access for, any individual requesting access to the Data Center under this Section 3 if such individual is not in compliance with, or in good standing under, any agreement or other arrangement between us and such individual.

Any person under the age of 16 is permitted to enter the Data Center as long as they are accompanied by an authorized user.

4. CHECK-IN AT SECURITY DESK
To gain access to the Data Center and the Customer Space, any authorized individual on the Access List and any permitted pre-authorized guest, vendor, or other employee of the Customer must check in at the security desk upon arriving at the Data Center. Such an individual must produce a valid government-issued photo ID and comply with the other security access requirements in effect at such time to gain access to the Data Center and the Customer Space. For all authorized individuals on the Access List, the security personnel or our on-duty staff member shall verify the government-issued photo ID with the Access List for the Customer. Following verification, the security personnel shall issue a MDN TECHNOLOGY LTD ID badge, which must be worn by such individuals at all times while in the Data Center.

5. RESTRICTED ACCESS
Upon the Customer giving notice that it is terminating its Service Order prior to the end of the Contract Term (other than pursuant to a non-renewal notice) or upon a default under the Agreement, access to the Data Center and the Customer Space will be restricted until full payment of all Customer charges is received by us (“Restricted Period”). During the Restricted Period, the Customer may access the Data Center and the Customer Space only during regular business hours and only with an escort. In such a situation, the Customer must contact MDN TECHNOLOGY LTD Support by emailing sales@mdntech.biz to schedule the escort. Upon full payment of all Customer charges due through the Termination Date, the Customer will be granted unrestricted access to the Data Center and the Customer Space for the purpose of removing its Customer Equipment.

6. MODIFICATIONS OR CHANGES
We have the right to modify or change this CAP at any time without notice. Upon such updating, we shall post the updated CAP on MDN TECHNOLOGY LTD’s website (https://mdntech.biz/) and provide notice of such posting to the Customer.